Privacy Policy


Stanford Music is committed to protecting the privacy of its customers and users. Accordingly, we have established the following privacy policy principles, which govern the collection, use, disclosure, transfer, and storage of customer data. Our online activities comply with all relevant laws and legislation of the European Union and the Republic of Estonia. Please take a moment to familiarize yourself with our privacy practices.



Collection and Use of Personal Data


Personal data refers to any information that can be directly or indirectly linked to you as a private individual. Stanford Music collects and processes such data to fulfill contracts concluded with individuals, to contact them, and to comply with legal obligations.


We may collect personal data from loyal customers in the following ways:



  • By submitting your contact details (e.g., name, personal ID code, mailing address, phone number, email address, preferred contact method) on our website or elsewhere (e.g., in our stores);

  • By using our website through customer account information or cookies;

  • By making a purchase or placing an order in our store or online shop, storing contact details or data related to purchase preferences (Stanford Music may ask you to voluntarily provide personal information on certain parts of the website. Required data may include name, address, postal code, email address, phone number, and other details);

  • By submitting an installment payment application.


Collection of Other Data


We also collect non-personalized data – data that cannot be directly linked to any specific individual (e.g., gender, age, language preference, location).
We may collect data about customer activities on our website. This information is aggregated and used to provide customers with more useful information and to understand which areas of our website, products, and services are of greatest interest. Aggregated data is treated as non-personal information within this policy.



Use and Retention of Collected Personal Data


We use the collected personal data to deliver goods and fulfill obligations to the customer.


By accepting the terms of the privacy policy, the customer gives us consent for the automated processing of their data. You may withdraw your consent at any time by contacting us or submitting a written request. The withdrawal does not have retroactive effect.


To provide better service, Stanford Music may disclose information about individual users to third parties providing services to us and who are contractually obligated to keep shared information confidential. Such third parties may include our partners responsible for transporting goods or offering installment services.


We retain customer data for up to two years from the last login to the online store. Data we are legally required to retain (e.g., accounting records) will be stored in accordance with legal requirements.


Customers can view, edit, or update their personal information collected for identification and communication by contacting us via phone or email. Most information can also be updated directly in the “My Account” section of the online store.



Protection of Personal Data


Stanford Music applies all precautionary measures (including administrative, technical, and physical measures) to protect the personal data of customers. Only authorized persons have access to the data for modification and processing.


If you suspect that your personal data has been misused or may have been leaked to unauthorized persons, please notify us immediately. This is the only way we can minimize potential harm.


Customers have the right to request the termination of data processing, information about the use of their data, and the transmission of their data to themselves or a third party in a commonly used format. To prevent misuse of personal data and rights, such requests can only be submitted in a verifiable form (digitally signed or personally signed at our office). We reserve the right to respond within 30 days.


A request to terminate data processing will be treated as a request to terminate the customer contract.



Security


All personal data disclosed during visits and purchases in our e-shop are treated as confidential. Encrypted data communication with banks ensures the security of the buyer’s personal data and banking details.



Privacy Policy Terms and Changes


By using our website or filling out a loyalty application, you acknowledge and agree to the principles and terms of this policy. We reserve the right to update the general terms of the privacy policy as needed and will inform all regular customers of changes, but we strive to keep the policy up to date and available on our website.


The data controller of customers’ personal data is Stanford Music OÜ. If you have any questions or concerns about our privacy policy or data processing, please contact us at epood@stanfordmusic.com.


You always have the right to contact the Data Protection Inspectorate or the court to protect your data. The Data Protection Inspectorate is a national authority that can be approached for consultation or assistance regarding personal data protection.






Stanford Music OÜ Contact Details:


Address: Raua 1 / Pronksi 6, 10124 Tallinn
Phone: +372 6676 030
Fax: +372 6676 039


Tallinn store email: pood(at)stanfordmusic.com
E-shop email: epood(at)stanfordmusic.com


Opening hours:
Mon–Fri: 10:00–18:00
Sat: 11:00–17:00
Sun: Closed


Reg. No.: 10988892
VAT No.: EE100867936
Bank Account: EE477700771000774542 (LHV)